Compliments and Complaints
SHC takes compliments, feedback and grievances seriously and tend to resolve as soon as practically possible.
While compliments are encouraged, feedback and grievances are also required to continuously improve our services.
Compliments help us in recognizing the star of our workforce to be provided with recognition and awards. Feedbacks and Grievances help us in finding the gap in the service provided and improve deliverability.
Thank you for taking the time and effort.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from the relevant external complaints agencies listed below :
National Disability Insurance Agency (NDIS Participants)
Phone: 1800 800 100
email: feedback@ndis.gov.au
Disability Services Commissioner
Phone: 1800 677 342
email: complaints@odsc.vic.gov.au
Commonwealth Ombudsman
Phone: 1300 362 072
(Calls from mobile phones at mobile phone rates)
Indigenous
Phone: 1800 060 789
(Calls from mobile phones at mobile rates)
Health Complaints Commissioner
Phone: 1300 582 113
email: hsc@health.vic.gov.au
Mental Health Complaints Commissioner
Phone: 1800 246 054
email: help@mhcc.vic.gov.au
Victorian Ombudsman
Phone: (03) 9613 6222
or
(rural callers) 1800 806 314
